Pathways, MI

Impacting Families. Transforming Lives.

Counseling Services PDF Print E-mail

FAMILY SITTING ON TREECounseling services at Pathways, MI are designed to support and grow resiliency in our clients and families. We want to provide our clients with the necessary social-emotional tools and skills to lead happy, healthy, and productive lives.

We offer individual and group outpatient counseling services to children, youth, adults and families to support their efforts to live healthy and productive lives, in a way that has meaning for them.

Many people experience both Mental Health and Substance Abuse problems and it is often difficult to determine where one ends and the other begins.  Pathways, MI counselors are trained to treat both mental health and substance abuse issues so treatment for both can occur with one counselor, at one time, under one roof!



Can help you cope with the stresses of daily life and adjust to life events such as: grief and loss, depression, anxiety, aging, marriage, divorce, behavioral problems, anger management, and family conflict and tension.  Services may also be offered in response to issues such as: individual or family dysfunction such as sexual abuse, other victim traumas, job loss, depression, mental health conditions and/or medical illness.



Provides ongoing, coordinated services based on assessed needs and goals that support recovery and prevent relapse for all consumers who present with substance use issues.  Services are provided on an outpatient basis and are designed to help individuals and families address problems resulting from use and abuse of alcohol or prescription or non-prescription drugs, or other dependency-inducing substances; to achieve and/or maintain sobriety or abstinence; and improve the social, emotional, psychological, cognitive, and/or vocational functioning of those suffering from these issues. 



Assists those experiencing both mental health AND substance abuse issues. Often times, an underlying substance abuse issue is triggered by a mental health issue.  We assess each individual for co-occurring issues as a part of our regular assessment process. 



Individual Counseling: is a personal opportunity to receive support and experience growth during challenging times in life. Individual counseling can help one deal with many personal topics in life such as anger, depression, anxiety, substance abuse, marriage and relationship challenges, parenting problems, school difficulties, career changes etc.

Family Counseling: is often sought due to a life change or stress negatively affecting one or all areas of family closeness, family structure (rules and roles) or communication style. This mode of counseling can take a variety of forms. Sometimes it is best to see an entire family together for several sessions.  Common issues addressed in family counseling are concerns around parenting, sibling conflict, loss of family members, new members entering the family, dealing with a major move or a general change affecting the family system.

Children's Counseling: clinicians engage children in age appropriate therapeutic activities including play therapy as well as work with the child’s parent to develop positive parenting skills and increased understanding of appropriate developmental expectations.

Couples/Marriage Counseling: every couple experiences ups and downs in their levels of closeness and harmony over time. This can range from basic concerns of stagnation to serious expressions of aggressive behavior. Marriage counseling or couples counseling can help resolve conflicts and heal wounds. Overall, couples counseling can help couples slow down their spiral and reestablish realistic expectations and goals.

Group Counseling: allows one to find out that they are not alone in their type of life challenge. To be involved in a group of peers who are in a similar place not only increases one’s understanding of the struggles around the topic but also the variety in the possible solutions available.  We currently offer the following: 


FAQIf you've never talked to a counselor before, you may have a lot of questions. Don't let these questions keep you from getting help.

INFORMATION ICONClick here for answers to questions people often ask about counseling


Important Information for Consumers PDF Print E-mail

Rights & Responsibilities

We are dedicated to providing you with quality services. We also believe that as someone who is receiving services from our program, you should know your rights. You should know how to make a complaint if you believe any of your rights have been violated.

You have the right to participate in all decisions regarding the services you receive at Pathways, MI, and to request an in-house review of those services at any time. Your rights and responsibilities are clearly outlined in the following publications provided to you at the beginning of service:

VIEW PDFPathways, MI Notice of Privacy Practices (English)

VIEW PDFPathways, MI Notice of Privacy Practices (Spanish)

VIEW PDF"Know Your Rights" (English)

VIEW PDF"Conozco sus Derechos" ("Know Your Rights" - Spanish)


Consumer Communication Needs

Bilingual (Spanish) administrative and professional staff members are available at all times at Pathways, MI main site.  Bilingual professional staff travels to satellite offices on regularly scheduled days or on an as needed basis.  For other language needs, including sign language, properly trained translators and interpreters are available through Holland Community Hospital.  Basic program information is available in English and Spanish.



Please check in with the front window 15-20 minutes prior to your appointment time. This will help ensure that you will be seen on time. Remember to bring your insurance card, social security number(s), and verification of income.



Maximum fees are set at $145.00 for an initial assessment; $110.00 per 50 minutes individual, marital or family counseling session and $36.00 for group counseling. Minimum hourly fees are set at $25.00 per 50 minute session. Fees may be based on income and size of family. Therefore you will need to bring verification of income, such as recent payroll stub or last tax return to your first appointment. Driver's License Appeal Assessments are set at $145.00. 


Payment and Insurance Coverage

Payment for services will be expected at the time of service.

If you receive Medicaid benefits or other insurance coverage, we will need to make a copy of your insurance card. Medicaid recipients should plan to present their card each month to verify eligibility.

When your employment status, insurance carrier, address or telephone number changes, please notify one of our support staff specialists or your counselor.

An open balance is not allowed to exceed the assessed fee for two sessions. Counseling services will not be rescheduled until payment is made.  Please let your counselor or support staff specialist know if you have concerns about payment.

Current Insurance Coverage Accepted

  • Aetna
  • Aetna EAP
  • Cofinity
  • Cigna
  • Meridian Medicaid
  • Magellen
  • Magellan EAP
  • Molina Medicaid
  • PPOM
  • Priority Health
  • Priority Health Medicaid
  • United Behavioral Health
  • United Health Community Care Medicaid
  • United Health Great Lakes Medicaid


*Although we accept most insurance carriers, we may be out of network for some however we can still bill them and you can still choose to receive service at Pathways, MI- you may just pay a slightly higher co-pay.

If you do not have insurance coverage you may qualify for reduced payment with a sliding-fee scale, contact a support staff specialist for more information.



Your time is valuable, so we will do everything we can to schedule convenient appointments, be on time, and give you 24 hour notice, if we will be unable to keep an appointment. We ask the same consideration from you.

If you are unable to keep your appointment, please call 24 hours in advance. If you miss an appointment without calling, a $25.00 no-show fee will be charged and there may be a delay in rescheduling or getting back the appointment time most convenient for you.


Termination of Services/Referral to Other Services

Violation of consumer responsibilities may result in discharge from Pathways, MI services. Those situations that may result in discharge are:

  • An open balance equal to or exceeding the assessed fee for two sessions
  • Refusing to follow the treatment plan agreed to with your counselor, including actively abusing substances
  • Providing inaccurate information about yourself
  • Violating the rights of other consumers or staff, including threatening behavior
  • Refusing a recommended service or treatment


If at any time we are unable to match the level of service required to meet your needs, we will make referrals to get you the appropriate care.



Additional procedures guide services and treatment to those under the age of 14. These are available upon request.


Consumer Record Access

Consumers may access their own records with permission from the Executive Director or her/his designee.  A minor may access her/his record only if accompanied by the parent or legal guardian, who must also sign all requests. The Executive Director or designee will review the record prior to the client’s viewing and will withhold information only if in her/his judgment an extreme circumstance exists and the information may be seriously harmful to the consumer.  Objective criteria must be used in making this decision.  In that event, the Executive Director or designee will inform the client of the decision and will place in the case record, in writing, the reasons for refusal. When this extreme circumstance exists, a qualified professional may review the records on behalf of a consumer, provided the professional signs a statement that information determined to be harmful will be withheld.

If a client disagrees or objects to information in her/his record, the client and the attending staff member may agree to remove or correct that information.  If an agreement cannot be reached, the client may submit a written statement explaining her/his position; this statement will become a permanent part of the client’s record.

Procedures for access to records:

    1. All requests to view records must be in writing.
    2. Appointment to view records must be made in advance.
    3. Records will be reviewed and noted in the record by the Executive Director (or designee) prior to the client’s review.
    4. A member of the staff must be present for the client review of her/his records.
    5. A log of requests for access to client records will be maintained by the Executive Director and will include:

(a) date of the request

(b) date and time of the appointment

(c) name and role of the person making the request

(d) rationale for withholding information

(e) description of the client’s review of record

(f) signature of the staff attending the review


Contact Information

Allegan Office

Phone(269) 673-1896 or toll-free (866) 673-1896/Crisis Line (616) 834-2506

Address213 Hubbard Street • Allegan • MI • 49010


Holland Office

Phone(616) 396-2301 or toll-free (800) 396-0241/Crisis Line (616) 834-2506

Address412 Century Lane • Holland • MI • 49423


*All offices offer extended hours which vary for each location. Click here for office hours.


Counseling FAQ
Mental Health and Substance Abuse Resources



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