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Welcome to Pathways, MI! Pathways, MI recognizes its fundamental obligation to provide its consumers with fair and equitable treatment. It is the responsibility of all staff members, volunteers, and contractors to protect your rights to confidentiality, privacy and self-determination. Our efforts are always to promote privacy, honesty and mutual respect.
Rights & Responsibilities
You have the right to participate in all decisions regarding the services you receive at Pathways, MI, and to request an in-house review of those services at any time. Your rights and responsibilities are clearly outlined in two publications and are provided to you at the beginning of service:
These resources are available in both Spanish and English. We will accommodate your communication needs through our bilingual staff or translators, as needed, including sign language services.
Arrival
Please check in with the front window at the time of your arrival. This will help ensure that you will be seen on time. Remember to bring your insurance card, social security number(s), and verification of income.
Charges
Maximum fees are set at $145.00 for an initial assessment; $110.00 per 50 minutes individual, marital or family counseling session and $36.00 for group counseling. Minimum hourly fees are set at $25.00 per 50 minute session. Fees may be based on income and size of family. Therefore you will need to bring verification of income, such as recent payroll stub or last tax return to your first appointment. Driver's License Appeal Assessments are set at $145.00. An additional $20.00 will be assessed for generating a written report, as needed. Requests for copies of consumer files may be set at $20.00 per hour to the closest half hour, for labor and handling, and $.05 a page. There will be a charge of $5.00 for checks returned for insufficient funds.
Payment/Insurance
Payment for services will be expected at the time of service.
If you receive Medicaid benefits or other insurance coverage, we will need to make a copy of your insurance card. Medicaid recipients should plan to present their card each month to verify eligibility.
When your employment status, insurance carrier, address or telephone number changes, please notify support staff or your counselor.
An open balance is not allowed to exceed the assessed fee for two sessions. Counseling services will not be rescheduled until payment is made.
If at any time you have concerns regarding payment, please feel free to contact your counselor or one of our customer service representatives.
Scheduling
Your time is valuable, so we will do everything we can to schedule convenient appointments, be on time, and give you 24 hour notice, if we will be unable to keep an appointment. We ask the same consideration from you.
If you are unable to keep your appointment, please call 24 hours in advance. If you miss an appointment without calling, a $25.00 no-show fee will be charged and there may be a delay in rescheduling or getting back the appointment time most convenient for you.
Termination of Services/Referral to Other Services
Violation of consumer responsibilities may result in discharge from Pathways, MI services. Those situations that may result in discharge are:
- An open balance equal to or exceeding the assessed fee for two sessions
- Refusing to follow the treatment plan agreed to with your counselor, including actively abusing substances
- Providing inaccurate information about yourself
- Violating the rights of other consumers or staff, including threatening behavior
- Refusing a recommended service or treatment
If at any time we are unable to match the level of service required to meet your needs, we will make referrals to get you the appropriate care.
Minors:
Additional procedures guide services and treatment to those under the age of 14. These are available upon request.
Office Hours
Monday: 8:30am to 7:00pm
Tuesday: 8:30am to 7:00pm
Wednesday: 8:30am to 5:00pm
Thursday: 8:30am to 5:00pm
Friday: 8:30am to 5:00pm
Satellite offices (Allegan, Grand Haven, Muskegon) may have different office hours; however, extended hours are available at all locations.
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